Tourama has
the following company policy, which is a guarantee
to you, as our supplier or leisure travel customer, travel
arranger or corporate customer.
Tourama values your confidence.
1) We quote fares and hotel rates
all inclusive, if you
have given us enough information about your trip to do so.
The terms and conditions of the fare will be clearly stated.
We will treat the money you have set aside for travel budget
as conservatively as if it were our own (Cost
Saving), so if you want to disregard this to splurge for
a special occasion or other reasons, you need to tell us.
Uniquely, we will also tell you if there is a much cheaper
way to do your trip by booking online, even if it means that
we will lose your business. We hope that you will ask us,
next time too.
2) We are a small
agency, with only 4 staff. Your travel, whether
corporate or leisure is confidential, and we will not
divulge your plans to anyone.
3) We will warn you if the hotel you have selected has a
bad reputation, and if we are selling you a hotel separately it will
be the best available vetted property.
4) Our charges for reissues/date changes, refunds, visa handling,
booking facilities etc.
will always be fair, and according to the
IATA Agents Association of Sri Lanka
(industry)
guidelines, of which we are a member.
5) Industry Best Practices
* We make bookings only when you have instructed us to do
so.
* We do not keep bookings that you have instructed us to
cancel.
* We will issue your e-ticket only when you specifically
instruct us to do so.
* We do not create dummy bookings or make speculative
bookings.
* We have zero tolerance for such practices, due to wastage.
* We would like to avoid making duplicate bookings on
different airlines. Duplicate confirmed bookings (on the
same route) on different dates on
the same airline will be auto-cancelled by them, and we
cannot make them for you.
* Some of our services are booked directly on the web with
client credit cards. We do not keep your credit card
details, so you will need to give us these details for each
booking. We regret the inconvenience - it is for your own
protection.
Tourama - For Travel Connoisseurs.
